Admin
Activity overview
Latest activity by Admin-
Admin created an article, Lost and Found on Shore Line East
To report an item lost on a Shore Line East train, use the Report a Lost Item form in the Contact Us section of the CTrail website. You can also call the Amtrak New Haven Red Cap Window at 203-773-...
-
Admin created an article, Lost and Found on the Hartford Line
To report an item lost on a Hartford Line train, use the Report a Lost Item form in the Contact Us section of the CTrail website, or contact CTrail customer service at 1-877-287-4337. Staff will ch...
-
Admin created an article, Shore Line East Bike Policy
You can bring a bike on CTrail Shore Line East trains at no charge. Store your bike safely and securely so it does not block emergency exits, stay close to your bike, and follow the train crew's in...
-
Admin created an article, Shore Line East Alcohol Policy
There is no formal written alcohol policy on Shore Line East. The aim is a comfortable, respectful ride for everyone, so if you choose to drink during your trip, please follow these common-practice...
-
Admin created an article, Shore Line East Pet Policy
On CTrail Shore Line East trains, pets ride at no charge. Your pet must be on a leash or in a ventilated container, and the train crew has the final say on whether a pet can board.Amtrak Multi-Ride...
-
Admin created an article, Station Boards and Announcements: Shore Line East
This explains how the departure boards and audio announcements work at Shore Line East stations, so you know where to look and when. Always confirm your train with the Trip Planner, and listen for ...
-
Admin created an article, Station Boards and Announcements: Hartford Line
This explains how the departure boards and audio announcements work at Hartford Line stations, so you know where to look and when. Always confirm your train with the Trip Planner, and listen for pl...
-
Admin created an article, Station Boards and Announcements: New Haven Union and State Street (Both Lines)
This explains how the departure boards and audio announcements work at New Haven Union Station and New Haven State Street Station, which serve both the Hartford Line and Shore Line East. Always con...
-
Admin created an article, CTrail Mobile App (eTix) Account Help
For help with your CTrail Mobile app (eTix) account, including resetting your password or getting a copy of a purchase receipt, contact CTrail Customer Service. Have ready the email address used fo...
-
Admin created an article, Red Cap Service for Luggage and Boarding Assistance
Red Cap service provides help with luggage, boarding and exiting the train, and getting around the station. It is available to Hartford Line and Shore Line East riders. It is most often used by old...