To report an item lost on a Shore Line East train, use the Report a Lost Item form in the Contact Us section of the CTrail website. You can also call the Amtrak New Haven Red Cap Window at 203-773-6176, where items found on Shore Line East trains are returned. There is no voicemail, and the staff member may be helping another customer, so you may need to call more than once. Also file Amtrak's lost-item report at amtrak.com/onboard/baggage-policy/reporting-lost-items.html. Amtrak's national line is 800-872-7245.
If you lost an item at an unstaffed Shore Line East station, it is worth returning to the station to check. You can also call the Amtrak New Haven Red Cap Window at 203-773-6176 in case a crew member turned it in, and file the Amtrak lost-item report.
Lost on a replacement bus: Shore Line East replacement buses are run by Dattco or Peter Pan. Call the Amtrak New Haven Red Cap Window at 203-773-6176, and you can also call the bus company directly: Dattco 800-229-4879, or Peter Pan 800-343-9999.
Lost on a platform: the platforms at New Haven Union and New Haven State Street are managed by Metro-North. For an item left on a Metro-North platform, use the Metro-North Lost and Found form at mta.info or call 212-532-4900.
Related: Lost and Found on the Hartford Line.
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