To report an item lost on a Hartford Line train, use the Report a Lost Item form in the Contact Us section of the CTrail website, or contact CTrail customer service at 1-877-287-4337. Staff will check whether the item has been turned in and open a report if it has not, and you will be contacted if it is found. Have your train number, travel date, and a description of the item ready.
- Station information booths: New Haven Union Station 475-355-5929 (every day, 6:30 AM to 10:30 PM), or Hartford Union Station 959-333-0167 (Monday to Thursday 6:30 AM to 2:30 PM, Friday 6:30 AM to 10:30 PM, Saturday and Sunday 9:00 AM to 5:00 PM).
Lost on a replacement bus: Hartford Line replacement buses are run by Dattco or Peter Pan. Contact CTrail customer service at 1-877-287-4337 to check, and you can also call the bus company directly: Dattco 800-229-4879, or Peter Pan 800-343-9999.
Lost in a station building or on a platform: for items lost in the New Haven station building, the New Haven Parking Authority can help at 203-946-8936. The platforms at New Haven Union and New Haven State Street are managed by Metro-North; for an item left on a Metro-North platform, use the Metro-North Lost and Found form at mta.info or call 212-532-4900.
Related: Lost and Found on Shore Line East.
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