How to Buy Shore Line East Tickets

Shore Line East tickets can be purchased four ways: through the CTrail eTix app, ticket vending machines, station ticket windows, or on board. Tickets cannot be purchased online.

Note: Ticket vending machines and station ticket windows are only available at select stations - see the table below for locations.

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Purchase Options

Method	Where / When	Payment
CTrail eTix App	Any time	Credit/debit, Apple Pay, Google Pay
Ticket Vending Machines	New Haven Union Station and New Haven State Street only	Cash, credit/debit, Apple Pay, Google Pay
Station Ticket Windows	New Haven Union Station, Old Saybrook, New London	Cash, credit/debit, Apple Pay, Google Pay
On Board	Shore Line East trains only	Cash only (max $20 bills)
Online	Not available	-

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Ticket Rules

• Your ticket must match your start and end stations but is valid in either direction.
• No reservation is required on Shore Line East trains.
• There are no round-trip tickets - customers wishing to make a round trip must purchase two one-way tickets.

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Amtrak Trains That Stop at Shore Line East Stations

Some Amtrak trains stop at Shore Line East stations and appear on the Shore Line East schedule. These are Amtrak trains - not Shore Line East - and have different ticketing rules. You can identify them by the blue columns and AMTK label on the Shore Line East schedule.

If you are boarding an Amtrak train:

• One-way CTrail tickets are NOT accepted.
• Ten-Trip or Monthly CTrail tickets are accepted, but only after completing the Amtrak RideReserve process first.
• These trains may not stop at all Shore Line East stations - check the schedule for your specific train.

How to use RideReserve:

1. Go to amtrak.com/ride-reserve or open the Amtrak app.
2. Enter your CTrail ticket number and contact information.
3. Select your Amtrak train from the Shore Line East schedule.
4. Amtrak will email you a confirmation with your Amtrak ticket.

Reservations can be made up to 14 days before travel, based on your ticket's expiration date.